Furn-On Reviews

After I placed my order, the company reached out to inform me about the delivery schedule and stayed in contact throughout. It arrived in just 2 business days. The wardrobe is beautiful, but as with all flat-pack furniture, you gotta pay close attention to the instructions and have a handy person around to assist!

I was a little skeptical about getting so much furniture online without checking it out first. But let me tell ya, the fabric on the chairs is fantastic, and putting the legs on was a breeze. They showed up just four days after I placed the order, delivered by a super friendly courier. I’ve got no complaints at all and I'm really happy with the quality of the chairs, the communication from customer service, and the delivery process. Definitely giving it top marks!

I'm absolutely thrilled with my clothing buy! I'd give it a full 5 stars if they could provide a better estimate on delivery time. I waited around all day, and they showed up after 4:30, which was a bit too late for me to start assembling them. Other than that, the service was fantastic!

Super simple to work with, I got a wardrobe and was able to push back the delivery until I was free from work. The wardrobe turned out to be exactly what I was looking for my extra room. Definitely recommend!

Placing the order was a breeze, and it arrived right on schedule. I could monitor my order while it was on its way. The only downside was that the item didn’t include any instructions. I tried calling the company three times but got no response, so I had to shoot them an email. Thankfully, I got a quick reply after that.

When the wardrobe showed up, I had a feeling it was gonna be damaged, and sure enough, it was. The corner was all broken up. They did offer a replacement, I’ll give them that, but we really needed the wardrobes set up that day since my son was back home and had no place to put his stuff. So, my husband ended up fixing it. The next day, more items arrived, and once again, the packaging was all torn and messed up. Thankfully, the furniture itself was fine, but honestly, no care was taken during delivery for what you pay. It felt super flimsy. I’d never buy from this company again. This isn’t cheap furniture; it cost over £700 for everything, and they offered me a measly £15 for the damage or to wait for a replacement. Save your cash and shop somewhere else! I wish I could share pictures of how they arrived, but it doesn’t let you (I wonder why?). And just to clarify for furns, I didn’t ask for an inflated refund; I only wanted £30, which isn’t much considering the total cost. I didn’t threaten to post photos; I said I was going to, and I have.

Super useful and the closet is just right. I really like how it fits in my space.

Out of all the sellers I could've picked for this item, I ended up with the one that has the crummiest courier service.

Before I placed my order for the new bed, I took a look at Trustpilot and found a mix of reviews, but most were pretty positive.

I decided to give Furn-on a shot, and honestly, I had no problems with their service. The folks there are super polite, and they kept me in the loop.

But here’s the thing: please pay attention to the reviews about your courier service. The feedback here is some of the worst I’ve ever seen. People are saying EVri is the worst, but XDP Express is definitely in the running for second place.

Who delivers half a bed on the 26th, promises the other half on the 27th, and then just doesn’t show up? I’m torn between laughing and crying—actually, I’m crying because I’m self-employed and lost two days of pay. Now I’m gonna lose another day since the delivery still hasn’t come. Guess it’s another night on the floor, but hey, at least I’ve got a headboard!

As of January 30th, still no delivery, no tracking, and I’m still on the floor… but I did talk to Furn-on today, and they’ve switched to a different courier, so that’s something.

Awesome price. Great communication. Delivery was spot on. The product is fantastic, no damage at all and everything's perfect.

I can't find anything to complain about with Furn On! The whole experience was top-notch from start to finish. They kept us updated throughout, and the delivery was spot on—super quick after we placed our order. We got two lamp tables that just needed the legs attached when they showed up. We’re really happy with them; they fit perfectly in our living room and the quality is fantastic. I reckon they’ll last longer than we will! I was a bit hesitant since I hadn’t heard of this company before, but I’d definitely shop here again and can wholeheartedly recommend them. Big thanks to Furn On for such a great experience!

We've shopped with FURNON several times now (this is the third piece we've purchased) and they've consistently kept us informed about our order status. The delivery was punctual, and the furniture arrived well-protected against any damage during shipping. Can't think of anything bad to say.

The delivery just showed up outta nowhere. No heads-up or delivery date. Lucky for me, someone was around.

Sadly, the product ain't great. A bunch of the drawers split while I was putting it together 'cause they didn't line up right. I'd suggest shelling out a bit more cash for better quality. Even though these items ain't exactly cheap.

Top-notch service! I placed my order on New Year’s Day, and it showed up just two days after. The communication was great all the way through, and I’d definitely suggest them. The price was the lowest we found for the item, saving us £60.

I got myself a stunning bed. Unfortunately, it showed up damaged, likely due to shipping mishaps. Communication with Furn-on was smooth; they even followed up to get the part number from me. I’ll surely be shopping with them again. They really are a top-notch company. It's rare to find such good customer service nowadays.

I was really pleased with how the company kept in touch, and the product turned out to be even better than I thought it would be once it was finished. Plus, the delivery came faster than I had anticipated.